Shipping & Delivery

What happens after placing my order?

You will receive an order confirmation at the email address provided during checkout. If you have trouble finding it, please check your junk or spam folder.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information so you can follow your delivery.

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter.

How do I track my order?

You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 1 – 4 business days (Depending on location) to update so please be patient.

When will I receive my order?

Our current estimated delivery time is 2 business days for U.S. customers.

For international customers, our current estimated delivery time is 7–10 business days.

Delivery times are estimates and may occasionally vary due to weekends, public holidays, carrier delays, severe weather, or other circumstances outside our control.

Where will my package ship from?

We are a small Australian business, however we work with a logistic partner in the United States to be able to ship to multiple countries at a faster rate. This allows us to provide our customers with a great price point.

Lost or stolen orders

WhiskerWay™ accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us at whiskerwayco@gmail.com